24/7 ExpertTechnical Support
Round-the-clock technical assistance, application engineering, and expert guidance for all your precision tooling needs. We're here to ensure your success.
Comprehensive Support Solutions
From basic troubleshooting to advanced application engineering, we provide the technical support you need for precision machining success.
24/7 Technical Hotline
Round-the-clock expert assistance for urgent machining issues
- Immediate expert consultation
- Emergency problem resolution
- Application troubleshooting
- Tooling recommendations
Application Engineering
Specialized engineering support for complex machining applications
- Custom tooling design
- Process optimization
- Performance analysis
- Technical consulting
Online Resources
Comprehensive digital resources and documentation
- Technical specifications
- CAD downloads
- Installation guides
- Best practices
Training & Education
Professional training programs for operators and engineers
- Operator training
- Technical workshops
- Certification programs
- On-site training
Choose Your Support Level
Select the support level that matches your technical requirements and response time needs.
Basic Support
Response: 24 hours
Included
- Email support
- Product information
- Basic troubleshooting
- Documentation access
Priority Support
Response: 4-8 hours
Volume customers
- Phone support
- Priority issue resolution
- Application guidance
- Technical consultation
- Rush order processing
Premium Support
Response: 2-4 hours
Corporate accounts
- 24/7 dedicated support
- Application engineering
- Custom solutions
- On-site assistance
- Quarterly reviews
Common Issues & Solutions
Quick troubleshooting guides for common precision tooling issues. For complex problems, contact our technical support team.
ER Collets
Poor grip strength
Common Causes
- Worn collet
- Incorrect size
- Dirty surfaces
Solutions
- Replace collet
- Check size match
- Clean surfaces
Runout issues
Common Causes
- Damaged collet
- Improper installation
- Worn chuck
Solutions
- Inspect collet
- Proper installation
- Check chuck
Cutting Tools
Premature wear
Common Causes
- Wrong speed/feed
- Incorrect material
- Poor coolant
Solutions
- Optimize parameters
- Material-specific tools
- Improve coolant
Poor surface finish
Common Causes
- Dull tools
- Vibration
- Incorrect parameters
Solutions
- Replace tools
- Check rigidity
- Adjust parameters
Tool Holders
Tool pullout
Common Causes
- Insufficient torque
- Worn holder
- Contamination
Solutions
- Proper torque
- Replace holder
- Clean surfaces
Vibration
Common Causes
- Unbalanced tool
- Worn bearings
- Loose fit
Solutions
- Balance tool
- Replace bearings
- Check fit
Get Support Your Way
Multiple ways to reach our technical support team. Choose the method that works best for your needs and urgency level.
24/7 Hotline
+91 9035861690
Immediate
Urgent issues, emergency support
Technical Email
sales@apexspindle.com
Within 4 hours
Detailed questions, documentation requests
Live Chat
Available during business hours
Real-time
Quick questions, product information
Contact Form
Online submission
Within 8 hours
General inquiries, quote requests
Common Questions
Quick answers to frequently asked questions about our technical support services and capabilities.
What is the typical response time for technical support?
Our response times vary by support level. Basic support responds within 24 hours, Priority support within 4-8 hours, and Premium support within 2-4 hours. Emergency issues are handled immediately via our 24/7 hotline.
Do you provide application engineering services?
Yes, our application engineering team provides specialized support for complex machining applications, custom tooling design, process optimization, and technical consulting for premium support customers.
Can you help with tool selection for specific materials?
Absolutely. Our technical team has extensive experience with all types of materials and can recommend the optimal tooling solutions, cutting parameters, and coatings for your specific applications.
Do you offer training programs for operators?
Yes, we offer comprehensive training programs including operator training, technical workshops, certification programs, and on-site training to ensure your team gets the most from our tooling solutions.
What documentation do you provide with your products?
All products come with technical specifications, installation guides, and safety information. Premium customers also receive detailed application guides, CAD models, and custom documentation as needed.
Need Technical Support?
Our expert technical team is ready to help you solve machining challenges and optimize your operations. Contact us today.